Monterey County Bank

Merchant Services  PaymentsInsider   

Customer Service

Monterey County Bank Merchant Services representatives are available to provide local personalized customer service during regular business hours.

Contact our Merchant Bankcard office at: (831) 625-2345

For additional assistance, Elavon Customer Service representatives are available 24 hours per day, 365 days per year:

Customer Service: P: (800) 725-1243
F: (865) 577-0661
    or visit
Voice Authorization: P: (800) 741-5705
Code 10 Authorizations: P: (800) 725-1243 ask to be transferred to the Voice Authorization Department
Chargeback & Retrievals P: (866) 600-5008
F: (877) 888-2034
To Order POS Supplies: P: (800) 725-1243
    or visit to order online


This page revised as of: 11/27/17

Equal Housing Lender Member FDIC  MCB Credit Card Support