Monterey County Bank

 PaymentsInsider  CustomerService

End-to-End Solutions from Monterey County Bank and Elavon

Monterey County Bank is partnered with Elavon, Inc., one of the largest merchant processors in the United States, to provide you with a wide range of products and services to support your business needs.

Your business is unique, and so are its challenges.  In today's competitive marketplace, you must balance good customer service with efficient cash management and risk control.  You're in good company with Monterey County Bank and Elavon; we support small business merchants, just like you, nationwide.

Credit and Debit Cards

Elavon's end-to-end processing network is one-of-a-kind in the industry.  Our payment processing solutions help you improve cash flow, minimize your collections risk, and better serve your customers, all while meeting stringent security standards to protect cardholder data.

Elavon provides authorization, settlement, funding, and support, giving you one point of contact for all your Visa®, MasterCard®, American Express®, Discover® Network, JCB, China UnionPay, and Diner's Club International® credit and debit card transactions.

Reporting Tools

Payments Insider

Payments Insider, is Elavon's interactive customer portal that empowers merchants to manage all aspects of their payments business.

Monitor your account around the clock from any web browser through

  • View anytime, anywhere – on your laptop, PC, mobile device or tablet

  • View your interactive online statements

  • View your sales, funding, and payments activity

  • Order supplies for your products

  • Get help and see product videos

  • Access timely and relevant news and alerts

  • Securely contact Elavon and provide feedback

Note: if you are an existing merchant who previously enrolled in Elavon's MerchantConnect online portal, Payments Insider will be replacing this service in the near future.


Risk Management & Fraud Control

Elavon's network has built-in fraud monitoring and control features to protect your business and your customers' card data.  A robust set of risk management and fraud prevention tools are provided.

PCI Compliance Program

Elavon's PCI compliance program takes a comprehensive approach to help your business securely manage cardholder data and ensure compliance, while protecting your reputation and your bottom line. It focuses on three key areas:

Education - materials and information to help you understand PCI compliance

Validation - tools to help you validate and demonstrate compliance and protect your business

Financial Protection - programs to mitigate your financial exposure should a breach occur

Customer Service & Voice Authorization

Dedicated service professionals operate a 24/7-call center for voice authorization and client assistance.

Additional Information

Already accepting credit cards through another processor?

We can review your current merchant account statements to see if we can save you money!

Ready to get started?

For additional information regarding merchant processing or to get started with the application process:
► Complete and submit our Merchant Referral Form [PDF] or
► Contact Monterey County Bank's Merchant Services Department today!

This page revised as of: 11/27/17

Equal Housing Lender Member FDIC  MCB Credit Card Support